Privacy Policy – LUXOURA HAIR HOUSE

At Safa Dream Ladies Salon, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect and use your personal information (under certain circumstances). It also outlines the procedures we follow to ensure the privacy of your information and defines the choices available to you regarding the collection, use, and disclosure of your personal data. By visiting our website directly or through another website, you agree to the practices described in this policy.

Protecting your data is extremely important to us. Therefore, your name and other personal information relating to you will be used in accordance with this Privacy Policy. We collect information only when necessary or when it is directly relevant to our dealings with you.

We will retain your data as required by law or for the purposes for which it was collected.

You can browse our website without providing any personal information. Your identity remains anonymous throughout your visit unless you have a registered account and log in using your username and password.

1. Information We Collect

We may collect your personal information if you wish to book an appointment, purchase products, or use our services through our website.

We collect, store, and process the information necessary to process your bookings or purchases, handle any potential future claims, and provide you with our services. This may include, but is not limited to:

• Full name
• Gender
• Date of birth
• Email address
• Postal address
• Service address (if different)
• Phone number
• Payment details
• Card payment details

We use the information you provide to:

• Process your bookings and orders
• Provide services and information requested through our website
• Manage your account
• Verify financial transactions
• Audit website data downloads
• Identify website visitors
• Improve website design and content
• Personalize the user experience
• Conduct demographic research

If you do not object, we may send you information about our services, products, promotions, and offers. Communication may be via email. If you prefer not to receive promotional or marketing communications, you may unsubscribe at any time.

We may share your name and address with a third party strictly for the purpose of delivering products or providing services (for example, delivery personnel or suppliers).

For security reasons, we may store details of your current order, but we cannot retrieve them directly. By logging into your account, you can view your personal information and details of your current and past bookings or purchases. You are responsible for maintaining the confidentiality of your account information and password. Safa Dream Ladies Salon is not responsible for any misuse of passwords unless caused by our negligence.

Other Uses of Your Personal Information

We may use your personal information for surveys and marketing research (with your consent) for statistical purposes while ensuring complete confidentiality. You may withdraw at any time. Your responses will not be shared with third parties. Your email address will only be disclosed if you choose to participate in competitions.

Survey responses are stored separately from your email address.

We may send you information about us, our website, our services, promotions, newsletters, or related companies. If you do not wish to receive such information, you may click the “unsubscribe” link in any email, and we will stop sending communications within seven working days (excluding weekends and official holidays).

We may use anonymized data (which does not identify you personally) for purposes such as verifying user locations, tracking website visits, or monitoring email link engagement. This anonymized data may be shared with third parties such as publishers but will not identify you personally.

Competitions

In relation to competitions, we use data to notify winners and announce offers. More details regarding participation conditions will be available with each competition.

Third Parties and External Links

We may transfer your information to companies within our group or to our agents and contractors to assist us in transactions in accordance with this Privacy Policy. For example, we may use third parties to help deliver products, process payments, conduct statistical and marketing research, or assist customer service.

We may exchange information with third parties for fraud protection and credit risk reduction.

If Safa Dream Ladies Salon or part of the business is sold, our databases (including personal information) may be transferred.

Except as outlined in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent unless required by law.

Our website may contain third-party advertisements or links to other websites. We are not responsible for the privacy policies or content of those external websites and are not liable for any third party to whom we transfer data in accordance with this policy.

2. Cookies

Accepting cookies is not a requirement to browse our website. However, certain features (such as booking services or purchasing products) may not function without enabling cookies.

Cookies are small text files stored on your computer that allow our server to identify your device as a unique user when you visit certain pages. Your browser stores these files on your device’s hard drive.

We use cookies to:

• Save you time while browsing
• Remember your identity when modifying your booking or cart
• Improve your website experience

We do not use cookies to collect additional personal information or for targeted marketing.

You can configure your browser to refuse cookies, but this may limit your use of the website.

Our cookies do not contain personal or private information and are virus-free.

We may use Google Analytics, a web analytics service provided by Google, to analyze website usage. Google Analytics uses cookies to collect information, including your IP address, which may be transmitted to and stored on servers in the United States. Google uses this information to evaluate website usage, compile reports for website operators, and provide other services related to website and internet usage. Google may also transfer this information to third parties when required by law or when third parties process the information on Google's behalf. Google will not associate your IP address with other data it holds.

By using our website, you consent to Google processing your data in the manner and for the purposes described above.

3. Security

We implement appropriate technical and organizational security measures to prevent unauthorized or unlawful access, loss, or destruction of your information.

When we collect data through our website, we store your personal information in a secure database on protected servers using firewall systems.

When processing payment card details electronically, we use encryption technologies such as Secure Socket Layer (SSL) to protect your data.

While we take strong precautions, we cannot guarantee 100% security. We strongly advise against sending full credit or debit card details via unencrypted electronic communications.

We maintain physical, electronic, and procedural safeguards for collecting, storing, and disclosing your information. Our security procedures may occasionally require proof of identity before we disclose personal information to you.

You are responsible for protecting your password and device against unauthorized access.

4. Your Rights

If you have concerns about your data, you have the right to request access to the personal data we hold about you or that you have previously provided to us.

You have the right to request correction of any inaccuracies in your personal data free of charge.

You also have the right, at any time, to request that we stop using your personal data for direct marketing purpose